Privacy Policy diss88 — User Personal Data Protection

1 Introduction

Diss88 ("we", "Platform") is committed to protecting the privacy of all users who access and use our services at diss88.pro. This Privacy Policy is crafted to transparently explain how we handle your personal data in line with industry best practices for data protection.

As an online betting platform serving users in Malaysia, we understand the importance of trust. You have the right to know what we collect, why we need it, and who can access it. We don't hide anything — every detail is stated honestly in this document.

This policy applies to all information collected through the diss88.pro website, the diss88 mobile app, and any of our official communication channels including live chat customer support and email.

2 Types of Personal Data Collected

Diss88 collects various categories of data depending on how you interact with the platform. Below is a detailed overview of the data we collect:

We do not collect sensitive information such as biometric data, health information, or political affiliations unless specifically required by applicable law.

3 How We Collect Data

Your personal data is collected through the following channels:

• Account Registration — Information you provide directly when creating a new account at diss88.
• KYC Process — Identity verification documents you upload to meet the platform's compliance requirements.
• Financial Transactions — Information you provide when making a deposit or requesting a withdrawal.
• Platform Usage — Data collected automatically while you use our services, including activity logs and betting records.
• Cookies & Tracking Technology — Technical data collected automatically via cookies, pixel tags, and similar tracking technologies.
• Support Communication — Information you share when contacting the diss88 customer support team.
• Trusted Third Parties — In certain cases, we may receive information from third-party identity verification providers for fraud prevention purposes.

4 Purpose of Personal Data Use

Diss88 uses collected data solely for lawful and transparent purposes. Below is the full list of purposes for which your data is used:

• To operate and manage your user account securely and efficiently.
• To process your deposits and withdrawals accurately and promptly.
• To verify your identity as part of our KYC procedures and fraud prevention measures.
• To provide responsive and effective customer support.
• To send important notifications relating to your account, transactions and policy changes.
• To comply with applicable legal and regulatory obligations, including anti-money laundering (AML) requirements.
• To detect, investigate and prevent fraudulent activity, account manipulation and security threats.
• To analyse platform usage patterns for the purpose of product improvement and user experience enhancement.
• To send marketing and promotional communications — only to members who have given their consent.
• To fulfil responsible gaming obligations, including the detection of risky betting patterns.

5 Data Sharing with Third Parties

Diss88 does not sell your personal data to any party. However, in certain limited situations, we may share your information with the following parties:

• Payment Service Providers — To process your deposits and withdrawals securely, we share the necessary financial information with payment providers such as banks and recognised e-wallet platforms.
• Identity Verification Service Providers — Third parties that assist us in conducting KYC checks and identity verification as required by law.
• Statutory Authorities — diss88 will disclose required information to government authorities or law enforcement when mandated by law or court order.
• Technical Partners — Technology infrastructure service providers that help us operate the platform securely. All these partners are bound by strict confidentiality agreements.
• Game Providers — To deliver a seamless gaming experience, limited technical information may be shared with game platform providers that partner with diss88.

All third parties that receive data from diss88 are required to uphold data protection standards as stringent as our own. We do not permit them to use your data for any purpose beyond what has been agreed.

6 Data Security and Protection

Your data security is diss88's top priority. We implement multiple layers of technical and organisational protection to ensure your personal data remains safe at all times:

• 256-bit SSL/TLS data encryption for all communications between your device and our servers.
• Passwords are stored using irreversible hashing — not even diss88 staff can view your password.
• Strict role-based access control — only staff who require access to carry out their duties are permitted to view specific data.
• 24/7 security monitoring and automated intrusion detection systems.
• Regular data backups and a tested disaster recovery plan.
• Regular security audits by independent third parties to identify and address potential vulnerabilities.

7 Data Retention Period

Diss88 retains your personal data for as long as necessary to fulfil the purposes stated in this policy, or as required by applicable law.

• Active Account Data — Retained for the duration your account is active and up to 7 years after account closure for anti-money laundering compliance purposes.
• Transaction Records — Retained for a minimum of 7 years as financial records required by compliance regulations.
• Communication Logs — Customer support communication records are retained for 3 years for quality control and dispute resolution purposes.
• Cookie Data — Session cookies expire when you close your browser. Persistent cookies are stored according to the duration set in their respective cookie settings, typically between 30 days and 2 years.

Once the designated retention period has expired, data will be deleted or anonymised in a manner that ensures it can no longer be linked back to you.

8 Cookies & Tracking Technologies

Diss88 uses cookies and similar technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies — Required for core platform functions such as login and session security. These cookies cannot be disabled.
• Performance Cookies — Helps us understand how users interact with the platform so we can make targeted improvements.
• Functional Cookies — Saves your preferences such as language and display settings so you do not have to adjust them every time you log in.
• Marketing Cookies — Used to display relevant promotions to you. You may opt out of these cookies through your browser settings.

You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of the diss88 platform.

9 User Rights Regarding Personal Data

As a diss88 member, you have the following rights regarding your personal data. We respect and facilitate the exercise of these rights:

To exercise any of the above rights, please contact the diss88 customer support team via live chat or email. We will process your request within 30 business days.

10 Children's Data Protection

The diss88 platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from minors.

Should we discover that personal data of a minor has been collected without our knowledge, we will take immediate steps to delete that information and close the relevant account. Parents or guardians who suspect their child has registered an account on diss88 may contact our support team for immediate action.

11 Amendments to the Privacy Policy

Diss88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in business practices, legal requirements, or platform improvements.

• Members will be notified of any significant amendments via their registered email or in-platform notification at least 7 days before the changes take effect.
• The "Last Updated" date at the top of this document always reflects the date of the most recent amendment.
• Continued use of the platform after any amendments take effect will be considered acceptance of the updated policy.

12 Contact Us About Privacy

If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, please contact our team through the following channels:

• Live Chat — Available 24 hours a day, 7 days a week via the chat button at the bottom corner of the diss88 platform.
• Support Email — [email protected] (displayed as plain text, not a clickable link).

We are committed to responding to all privacy-related inquiries within 3 business days. For formal data rights requests, please clearly state the type of request so we can process it more efficiently.